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The Challenge
Traditional support hindered scaling operations during demand peaks.
Saturation: Unsustainable wait times during live events.
Costs: Constant need to hire temporary staff.
Risk: Loss of users due to friction at critical moments.
The Solution
A digital workforce that scales infinitely without increasing payroll.
Saving: 73% of tickets resolved without human intervention.
immediacy: Responses in <3 seconds, 24/7.
Quality: The human team focuses only on high-value cases.
Kevin Grisnar
Head of CX at Draftea
The Future
Next step:
Automate the Conversion
Bringing artificial intelligence from support to customer acquisition.
Strategy: Guided support for new sign-ups.
Objective: Reduce user drop-off at first deposit.
Vision: Turn customer service into a sales engine.








